We offer exchanges or refunds for defective products within 30 days from the date of purchase.
To be eligible for a return, your item must be in the same condition that you received it. You will also be required to return the item along with its original packaging. Flammable goods, such as batteries, are exempt from being returned.
To request for a refund or exchange, please send us an email at firstname.lastname@example.org with a copy of your receipt or proof of purchase, and provide details on the suspected defect.
If eligible for defect inspection, please send your items to the following address via trackable Singapore Post Tracked Package:
MAKERSUPPLIES SG PTE LTD MY MAIL BOX 882825 SINGAPORE 919191
State your name, order number and return address on the back of the envelope. Postage costs for returned parcels will be borne by customers. If the product defect is found to be true upon inspection on our side, then we will initiate the exchange or refund process.
NOTE: Please do not send your item/s back before receiving an acknowledgement email from us.
Same-item exchanges will be approved on a case-by-case basis and are subjected to the following factors:
Validity of the proof of purchase by the buyer
Extent of the product defect
Availability of stock for replacement
If you are eligible for an exchange, we will arrange for the exchanged item/s to be delivered to your address at no additional charge.
However, if no reasonable defect is found, you will be responsible for paying for your own re-shipping fees.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If an exchange for the defective item is not viable, we will offer a refund instead.
Upon approval, your refund will be processed to your credit card or original method of payment.
Late or missing refund
If you have not received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items cannot be refunded or exchanged.
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